Neighborhood Basket
Frequently Asked Questions
Neighborhood Basket keeps a single catalog of 1,000 pieces in Killeen, Texas — pet-friendly throws and covers on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
Consider a customer furnishing a first apartment: one sofa, one coffee table, four pillows. It is one order, one delivery window of 3–5 business days, one free shipping line, and one 30-day return window if the sofa does not fit the room.
- Do you charge extra for large items?
- No. Sofas, dining sets and wardrobes ship at the same zero cost as a single pillow — there is no large-item or fuel surcharge.
- Where do you ship from?
- Everything leaves one warehouse at 3505 Bugle Dr, Killeen, TX 76543, which is also the return address.
- Can I change an order after placing it?
- Email us the same working day. If the order has not been picked yet we can usually change the address or the item; once it is dispatched we treat it as a return.
- Do you restock sold-out pieces?
- Most furniture styles are restocked. Availability is drawn from a live pool of roughly 64,000 furniture pieces and 53,000 decor items, so exact models rotate.
- Are the discounted prices permanent?
- Prices shown reflect our standing markdown of 30–50% against original retail. The compare-at price on the product page is the original retail figure, not an inflated list price.
- Do you offer support in English only?
- Yes, support runs in English, Monday to Friday, 9:00–17:00 CT, by email and phone.
- What if my order arrives damaged?
- Send photos within 30 days of delivery. We arrange a replacement or a refund; refunds are issued in 5–7 business days after the item is returned or written off.
- Is Neighborhood Basket a US-based store or a drop-shipper?
- We hold stock in one Killeen warehouse and ship from it. That is why handling is a predictable 1–2 business days instead of a supplier lead time.